FAQ'S

Welcome to Destylia’s Frequently Asked Questions!

We know that shopping online can come with questions. Below, we’ve compiled some of the most common inquiries to help you navigate your experience with us. If you don’t find the answer you’re looking for, feel free to reach out!

1. What payment methods do you accept?

We accept various secure payment options, including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Afterpay (buy now, pay later)

2. How long will it take to receive my order?

Once you place your order, we process it within 1-3 business days. After processing, you can expect delivery within 4-7 business days. In total, the delivery time is approximately 5-10 business days.

3. Do you offer free shipping?

Yes! We offer free shipping on all orders within Australia. No hidden fees or minimum purchase required.

4. What are your business hours?

Our customer support is available Monday to Friday from 8:00 am to 6:00 pm (AEST).

5. Can I track my order?

Absolutely! Once your order has been dispatched, you will receive a tracking number via email, allowing you to track your order in real-time.

6. What is your return policy?

We want you to be completely satisfied with your purchase. If you need to return an item, please contact us within 14 days of receiving your order. Items must be unworn, unwashed, and in their original condition. For detailed return instructions, please refer to our Returns Policy.

7. Do you ship internationally?

Currently, we only ship within Australia. We’re focused on providing the best service to our local customers.

8. What if I have a question that isn’t answered here?

If you have any other questions or need further assistance, don’t hesitate to contact our customer support team:

Thank you for choosing Destylia! We’re here to make your shopping experience as enjoyable as possible.

 

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